Returns Policy for STAB Solutions Ltd

At STAB Solutions Ltd, we prioritize ensuring our customers' complete satisfaction with their purchases. Please review the following guidelines carefully regarding our Returns Policy:

1. Eligibility for Returns

  • Items must be returned within 30 days from the date of delivery.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging where possible.

2. Non-Returnable Items

  • Gift cards

3. Proof of Purchase

  • To complete your return, we require the original order number, please include this in the email.

4. Return Process

  • Contact Us: Start the return process by contacting our customer service team at sales@stabsolutions.com with your order number and the reason for the return.

  • Approval: Once your return is approved, you will receive an email with return instructions.

  • Shipping: Pack the item securely and include your receipt or proof of purchase. Send it to the address provided in the return approval email. Customers are responsible for paying shipping costs for returning their item. Original shipping costs are non-refundable.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Partial Refunds: There are certain situations where only partial refunds are granted (if applicable):

    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

    • Any item that is returned more than 30 days after delivery.

6. Exchanges

  • We only replace items if they are defective or damaged and will cover all shipping costs. If you need to exchange it for the same item, contact us at sales@stabsolutions.com and send your item to the return address provided.

7. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

8. Late or Missing Refunds

  • If you haven’t received a refund yet:

    • Check your bank account again.

    • If you’ve done this and you still have not received your refund yet, please contact us at sales@stabsolutions.com.

9. Return Shipping Address

  • Please send your returns to:

    STAB SOLUTIONS LTD

    Toad Hall

    The Street

    Farley

    SP5 1AA

    United Kingdom

For any questions or further assistance, feel free to contact our customer service team at sales@stabsolutions.com.

Thank you for shopping with STAB Solutions Ltd. We appreciate your business and aim to provide the best customer experience possible.